Claims Handler
Claims Handler
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!
Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.
What will your day look like:
- Take phone claims reported by drivers
- Enter email notification of claims onto Davies/Client claims system
- Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems.
- Work with Davies engineering team to ensure the claim is progressing
- Ensure high level of customer service delivered by phone and email correspondence
- Comply with set client service levels
- Ensure quality service standards and productivity levels are maintained to a high standard
- Work to set targets on the daily management of the diary system alongside ensure working to the daily required handling of inbound calls
- Undertake appropriate additional tasks provided by the Team Leader
Knowledge and Abilities:
- Minimum customer services experience
- Desired but not essential – motor claims experience
- Excellent attention to detail
- Strong customer services skills
- Strong organisational skills
- The ability to manage own volume workload via task management
- The ability to work as a team and independently
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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