Claims Co-Ordinator
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Jessica Allcock
Description
Claims Co-ordinator Stoke / Hybrid
You will be working to help support our major clients
Supportive and friendly environment good career prospects
Administrative position supporting Loss Adjusters with administration tasks
#INDUKI
What will your day look like:
- Delivering excellent customer service to our customers and Clients.
- Undertake your daily tasks within agreed SLA’s.
- Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
- Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
- Understand the Data Protection procedures.
- Understand company systems and procedures.
- To demonstrate flexibility depending on customer demands.
- To recognize where there are inconsistencies during the process and escalate to Line Manager.
Knowledge and Abilities:
This position would suit someone with Excellent Communication and Organizational skills
- Excellent organizational skills.
- Attention to detail with an ability to spot grammar, spelling and punctuation error.
- Computer literacy together with the ability to organize your own workload is essential.
- Confidentiality is essential.
- Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
- To work actively as part of a team and contribute towards delivering team performance.
- To be proactive in identifying problems and escalate to Team Leader.
- Flexible and committed to a career.
- Ability to work in a fast paced and changing environment with the ability to embrace change positively.
- Flexibility around extended hours at busy periods
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan