Claims Co-Ordinator

Claims Co-Ordinator

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Jessica Allcock



Description


Claims Co-ordinator Stoke / Hybrid

You will be working to help support our major clients
Supportive and friendly environment good career prospects 
Administrative position supporting Loss Adjusters with administration tasks
#INDUKI




What will your day look like:

  • Delivering excellent customer service to our customers and Clients.
  • Undertake your daily tasks within agreed SLA’s.
  • Chase suppliers both internal and external to ensure a smooth and efficient claim journey.
  • Proofreading completed work and correcting spelling, punctuation, and grammatical errors.
  • Understand the Data Protection procedures.
  • Understand company systems and procedures.
  • To demonstrate flexibility depending on customer demands.
  • To recognize where there are inconsistencies during the process and escalate to Line Manager.



Knowledge and Abilities:


This position would suit someone with Excellent Communication and Organizational skills

  • Excellent organizational skills.
  • Attention to detail with an ability to spot grammar, spelling and punctuation error.
  • Computer literacy together with the ability to organize your own workload is essential.
  • Confidentiality is essential.
  • Ability to work within agreed timescales and deadlines and be flexible alongside customer and/or client demand.
  • To work actively as part of a team and contribute towards delivering team performance.
  • To be proactive in identifying problems and escalate to Team Leader.
  • Flexible and committed to a career.
  • Ability to work in a fast paced and changing environment with the ability to embrace change positively.
  • Flexibility around extended hours at busy periods


Benefits

Career & Purpose 
  • Davies Innovation Lab
  • Leadership training programme
  • Funding for professional qualifications
  • Thrive at Davies; learning opportunities
Environmental & Social
  • The Davies Foundation
  • Local charity funding
  • Pennies To Heaven
  • Employee Resource Groups
  • Employee volunteering programme
Financial Health
  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing 
  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working; hybrid, work from home or join a collaborative office space
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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