Chief Operating Officer @ Multi-site Rehabilitation Clinic

Job Title: Chief Operating Officer

Location: Remote

Our client is a behavioral healthcare organization that is focused on developing comprehensive treatment programs for individuals who have been diagnosed with a substance use disorder or mental health condition. Their goal is to provide full continuum treatment, which means that they offer a range of services that are designed to meet the specific needs of each individual patient.

They have facilities across multiple states, including Ohio, California, and Pennsylvania, and are currently in an exciting growth phase and scaling their operations through both organic growth and strategic acquisitions (businesses that must grow organically post-acquisition).

Position Overview:

Reporting to the Chief Executive Officer (CEO)/Founder, the Chief Operating Officer (COO) will serve as a key member of our client’s leadership team and will lead their multi-state behavioral healthcare operations. The ideal candidate will be a seasoned healthcare operator who can drive operational excellence, scale their platform, and build high-performing teams across their facilities, and ensure excellent clinical care across all facilities.

This is an exciting opportunity for a self-motivated individual with strong leadership skills to join a fast-growing organization whose mission is helping to transform lives by setting a higher standard for accessible client-centered substance abuse treatment through innovation, accountability, and compassionate care to facilitate positive, lasting change.

Key Responsibilities:

• Operational Leadership

  • Oversee operations across all facilities, ensuring consistent delivery of high-quality patient care

  • Own and drive key performance metrics including length of stay and AMA (Against Medical Advice) rates

  • Build and optimize processes to create a consistent, repeatable, and scalable operational model

  • Implement and manage systems for clinical documentation, utilization review, and healthcare compliance

  • Develop and maintain state licensing and Joint Commission accreditation requirements

  • Travel regularly to facilities to ensure operational excellence and team development

• Team Development & Management

  • Oversee facility-level leadership including Executive Directors and clinical leadership

  • Build and develop high-performing teams across all locations

  • Create training programs and professional development pathways

  • Drive accountability and performance management across all levels

  • Partner with HR to improve recruitment and retention strategies

• Growth & Strategic Initiatives

  • Support integration of newly acquired facilities

  • Participate in due diligence for potential acquisitions

  • Standardize operations across facilities to enable efficient scaling

  • Develop new service lines and programs as market opportunities arise

  • Partner with marketing and admissions to optimize patient flow and census

• Performance Management

  • Monitor and improve key operational metrics

  • Implement data-driven decision-making processes

  • Create and maintain performance dashboards and reporting systems

Qualifications:

• 10+ years of healthcare operations experience, with at least 5 years in senior leadership, preferable in a multiunit healthcare or hospitality setting

• Must have experience working for private equity sponsored companies

• Must have successfully completed at least one exit/sale process

• Track record of scaling healthcare operations across multiple facilities/states

• Strong understanding of healthcare compliance, licensing, and accreditation requirements

• Experience with process improvement and operational optimization

• Proven ability to build and lead high-performing teams

• Background in implementing systems and structures in growing organizations

• Experience managing P&L and driving financial performance

• Excellent communication and stakeholder management skills

• A sense of urgency and passion around their mission to provide compassionate care, and to grow the business alongside the CEO/Founder

• Ability to travel 40-50% of the time to facilities

Location:

• Remote position with significant travel to facilities in Ohio, California, and Pennsylvania

• No fixed office location required, but regular presence at facilities is essential

What they Offer:

• Competitive base salary commensurate with experience

• Performance-based bonus structure

• Comprehensive benefits package