Chat/Email Customer Support Agent (Freelance)

Social Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.

More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.

SDG invests in social discovery technology startups around the world. Our Investments include Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.

We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.

Our digital nomad team of more than 1200 professionals works all over the world. Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.

Our teams of digital nomads live and work remotely from Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.

We are looking for a Chat/Email Customer Support Agent to join our team on freelance basis. As an Chat/Email Customer Support Agent, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms. You will be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails.

Your main tasks will be:

• Respond to user emails and chats in a timely and professional manner.
• Address user inquiries, resolve issues, and provide helpful guidance.
• Assist users with account-related concerns, and general inquiries.
• Maintain accurate records of user interactions and feedback for reporting purposes.
• Collaborate with other departments to escalate and resolve complex issues.
• Keep up-to-date with our products and services to provide accurate information to users.
• Contribute to improving our knowledge base and customer support processes.
• Strive for continuous improvement in customer satisfaction and support quality.
  

We expect from you:

• Fluent in written and spoken English. (Spanish, Portuguese, Japanese, Chinese would be beneficial)
• Strong written communication skills with an emphasis on clarity and empathy.
• Excellent problem-solving abilities and a first contact resolution mindset.
• Previous customer support or service experience is a must.
• Basic knowledge of online dating platforms or related services is preferred.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Comfortable working in a fast-paced and dynamic environment.
• Availability to work flexible hours, including evenings and weekends if required.
  

What do we offer:

• Fully remote position and very flexible working hours.
• 4 different shifts to choose from in European time zone - morning, day, evening, night.
  
• Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle.
• As an independent contractor, you have the flexibility to manage your own schedule and work as it suits you best.
• A collaborative and inclusive work environment.
• Training and development programs to enhance your skills.
• The chance to make a positive impact on people's lives by helping them find meaningful connections.

Sounds good? Join us now!