Care Program Advisor (Telesales)
About myPlace Health
myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.
About This Role
If you love talking to people, making meaningful connections, and being part of something bigger—this role was made for you. As a Telesales Care Program Advisor, you’ll be the warm, welcoming first voice that many of our prospective participants and their families hear. Whether you’re answering an inbound call, following up on a referral, or guiding someone through the enrollment journey, you’ll be a trusted advisor—someone who listens with empathy, explains with clarity, and helps seniors feel confident and excited about taking the next step.
You won’t be doing this alone. You’ll be part of a supportive, cross-functional team that includes marketing, outreach, and enrollment—all working together to ensure every interaction is seamless, responsive, and people-centered. You’ll use your relationship-building skills, organizational superpowers, and tech-savvy mindset to stay on top of leads, maintain accurate CRM records, and turn great conversations into real results.
If you’re bilingual in English and Spanish, passionate about helping others, and thrive in a fast-paced, purpose-driven environment—this is your chance to make a real impact in the lives of older adults and their families.
Let’s make every call count—together.
What Does Success Look Like In This Role?
- Customer Service: Serve as the friendly first point of contact by handling inbound calls from direct mail campaigns, warm transfers from partners, and seniors or caregivers seeking information online.
- Follow-Up & Outreach: Make outbound calls to follow up on marketing and broker leads, ensuring timely and meaningful engagement with prospective participants.
- Responsiveness: Meet daily response goals by answering calls quickly and responding to online leads within minutes of receipt.
- Communication & Education: Clearly explain program benefits to seniors and caregivers, helping them feel informed, comfortable, and excited to join. Address questions with empathy and confidence.
- Enrollment Support: Guide participants through the enrollment process, including conducting intake calls, connecting them with Medi-Cal specialists, and coordinating nurse assessments and center tours.
- Relationship Management: Provide timely follow-up for all broker referrals, complete intake steps, and schedule necessary appointments to support a smooth transition into our program.
- Client Engagement: Build and maintain strong relationships with participants and families to support program satisfaction and retention.
- Partner Communication: Keep broker partners informed with regular updates about the status of their referred leads.
- Team Collaboration: Partner with outreach and enrollment team members to support leads and ensure a unified approach to participant engagement.
- Cross-Functional Coordination: Work with internal teams across the organization to create a seamless, supportive enrollment experience for participants and their families.
- Goal Orientation: Meet or exceed enrollment targets by converting leads effectively and embracing a results-driven mindset.
- Organizational Skills: Maintain accurate records and track all engagement activity within the CRM system to ensure clear, consistent documentation.
- Flexibility: Contribute to team success by jumping in to support additional duties and special projects as needed.
What Does An Ideal Candidate Look Like?
- Education: A high school diploma or equivalent—that’s your ticket in.
- Experience: At least 1 year in telesales, inside sales, or customer service. Bonus points if you’ve worked in healthcare, insurance, or another people-first industry.
- Bilingual Communication: You’re fluent in English and Spanish and can connect easily with Spanish-speaking participants and families.
- Communication Skills: You’ve got a way with words—clear, compassionate, and confident, both on the phone and in writing.
- Relationship Building: You’re great at building trust and helping people feel comfortable, supported, and ready to say “yes.”
- Sales Savvy: You’re goal-driven with a proven track record of meeting or beating your sales or enrollment targets.
- Tech Know-How: You’re comfortable using CRM systems like Salesforce or HubSpot, and you know your way around Microsoft Office.
- Organization & Multitasking: You juggle tasks like a pro, stay organized, and shine in fast-moving environments where every call counts.
Other Important Information To The Role:
- Enjoy a Consistent Schedule – This role follows a Monday–Friday schedule, giving you the stability and work-life balance you deserve.
- Location: This is a fully remote position; however, candidates must reside in the Greater Los Angeles area (within commuting distance of ZIP code 90057) to attend occasional in-person meetings or events as needed.
- Join Us in a Thriving Community – Our facility is located in Los Angeles, CA (90057), where you’ll be part of a team dedicated to making a meaningful impact on the lives of older adults.
$60,000 - $75,000 a year
What's in it for you?
myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.
A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025, reflecting our commitment to a supportive, inclusive, and rewarding work environment where every team member is valued and empowered to make a difference.
Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard
Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success!
Preparing you for retirement:401k with Employer match
Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents
Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team.
Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year
Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities
Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable.
Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend
Your Application
Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion
At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy
At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud
Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/
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