Account Manager & Support Specialist - Agribusiness and USDA

FarmRaise is hiring an Account Manager & Support Specialist (Agribusiness & USDA) to maintain and expand relationships with key institutions in the food and agriculture sector and to shape the future of our enterprise product. This role ensures client satisfaction, informs product decisions, and aligns client needs with FarmRaise’s offerings to deliver exceptional value and achieve business objectives.

The Opportunity at A Glance

• Job Title: Account Manager & Support Specialist - Agribusiness / USDA

• Reports To: Sami Tellatin, Chief Operating Officer and Co-Founder and collaborates closely with Taylor Stinchfield, Chief of Staff and Enterprise Lead

• Fully remote workplace, with equipment and co-working space stipend.

• Benefits

  • Competitive health care benefits.

  • Unlimited PTO policy, with minimum 2-weeks PTO expected and an additional 2-weeks of company closure dates annually.

  • 401k with employer matching.

  • Annual professional development stipend.

• Candidates must be based within the United States.

• FarmRaise is committed to a diverse and inclusive workplace. FarmRaise is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Please note we are structuring this as "contract-to-hire." The first 3 months will be a contractor arrangement, and then we intend to hire the candidate full time after that assuming performance metrics are achieved.

About you

You’re an incredible relationship builder with meticulous attention-to-detail and an entrepreneurial spirit.

You embody empathy and an action-oriented approach. Building relationships at work gives you energy and motivation, and you’re able to grow rapport while driving client outcomes efficiently and effectively. You’re detail-oriented, able to listen thoughtfully to stakeholders, and execute projects from start to finish.

You love building multi-media content with no-code tools that helps farmers navigate farm financial incentive programs.

You are excited to dig in and create content that drives outcomes for farmers and enterprise clients, whether that's intuitive forms and surveys to collect farmer data in painless ways, or blog posts and educational modules that help farmers gain trust in USDA resources. You're not afraid to dive in and create!

You're comfortable diving into details and rolling up your sleeves to ensure tasks are completed efficiently, and you can work with software engineering teams to ensure product outcomes.

You know how to gather requirements from clients and use these requirements to influence product development. You love working across disciplines, and you’re able to engage in technical product conversations to further the engineering team’s understanding of client needs. You like to get your hands dirty using no-code tools to create solutions for clients, and you can help develop tech-enabled workflows to amplify the product’s impact. You’re able to translate technical information into actionable and digestible insights for clients. You might even be excited about product management as a longer-term career trajectory.

You’re all-in on what it means to help FarmRaise grow and succeed.

You care about goal posts, data, and exhibit impeccable attention to detail and a strong outcomes orientation (you know the most important metrics to measure, you track your progress against these, and iterate on the fly). You can drive scrappy outcomes with minimal guidance or “big company” resources. You have worked in resource-constrained environments in the past with great success.

While you’re an outstanding individual contributor, you are also highly team-oriented and motivated to help FarmRaise grow. Your fingerprints will not only be on the FarmRaise product, but also across our business strategy and team culture as your voice and leadership influence FarmRaise’s trajectory.

You’re eager to grow enterprise traction at FarmRaise by supporting our enterprise sales function and closing deals.

You’re ready to collaborate with the COO on enterprise pricing and packaging deals. You love to share product recommendations based on what it will take to close FarmRaise’s largest deals. You can analyze product metrics to understand the signals of adoption and up-sell opportunity. You love researching target personas and building repeatable playbooks across segments, and translate the learnings to others when we scale. And, most importantly, you’re motivated to drive a robust top of funnel pipeline and close deals.

Key qualifications

Note: we consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria below, please don’t let that discourage you from applying.

• At least 3 years of experience in account management, USDA program management, agtech product management or a related field within the tech and/or agricultural industry.

• Understanding of and passion for the agricultural sector, including the agricultural industry landscape, key players, USDA and policy initiatives, and the perspectives of farmers and ranchers.

• Proven track record of managing and growing client and stakeholder relationships.

• Impeccable organization skills, with strong time management, attention-to-detail, project management and task coordination abilities.

• Desire and willingness to conduct user interviews.

• Ability to quickly learn and use technology platforms like jotform, airtable, and databox.

• Ability to quickly produce high-quality content across multiple types of digital and print media.

• Experience with and excitement for cross-functional collaboration, specifically working across product, operations, and customer support teams to drive alignment and enhance customer experience.

• Excellent communication and presentation skills that build rapport and trust with clients and within the FarmRaise team.

• Excellent negotiation, strategic thinking and problem-solving abilities, with the ability to anticipate challenges and proactively develop solutions to optimize processes and improve client outcomes.

• Ability to analyze client data (qualitative and quantitative) to identify optimization and growth opportunities, and to then use that data to drive decision-making and strategy.

• Ability to identify client needs and tailor solutions accordingly, including delivering requirements to the product team to influence product development.

• Comfortable working in a fast-paced, dynamic startup environment.

• Experience with Pipedrive, Intercom, or similar CRM systems.

• Comfort with basic Excel modeling and experience with business intelligence tools and databases

Bonus qualifications

• Bachelor’s degree in business, marketing, computer science or a related field (preferred but not always required).

• Understanding of the software tech industry and market trends.

• Familiarity with software development processes and technical terminology.

• Experience with enterprise sales, prospecting and upselling in a B2B Saas environment.

Our current tools

• Loom

• Notion, Google Drive

• Linear (product), Asana (operations)

• Miro (operations), Figma (product), Canva (sales, marketing)

• Intercom (farmer customer support), Pipedrive (enterprise sales)

• Jotform

• Databox