Account Manager (Cyber Security)

BLACKBIRD.AI protects organizations from narrative attacks that cause financial and reputational harm. Our Constellation AI-driven Narrative Intelligence Platform – identifies key narratives that impact an organization/industry, the influence behind them, the networks they touch, the anomalous bot behavior that scales them, and the cohorts and communities that connect them. This information enables organizations to proactively understand narrative threats as they scale and become harmful for better strategic decision-making. A diverse team of AI experts, threat intelligence analysts, and national security professionals founded Blackbird.AI to defend information integrity and fight a new class of narrative threats.  

We are looking for a highly skilled Account Manager (Cyber Security) to join our growing team. Reporting to the Sr. Director of Customer Success, this role combines account management, customer success, and analytical skills to ensure our clients get the best value from our services. The right candidate will also have experience in cybersecurity, as it plays a critical role in the risk intelligence we provide to our clients.

As the Account Manager (Cyber Security), you will:

• Develop a deep understanding of Blackbird.AI’s product offerings and how they address specific cybersecurity and risk intelligence needs.
• Manage client relationships to ensure satisfaction, retention, and long-term success while identifying up-selling and growth opportunities.
• Act as a trusted advisor for clients, integrating expertise in cybersecurity trends, threats, and solutions into account management strategies.
• Leverage social listening and analysis to uncover actionable insights for clients.
• Establish and refine threat intelligence frameworks tailored to client needs, including cybersecurity reporting processes and threat/vulnerability analysis.
• Support the sales team by pitching, winning, and onboarding new accounts with a focus on cybersecurity expertise.
• Collaborate with internal teams to communicate product updates, gather client feedback, and align offerings with emerging cybersecurity threats.
• Drive the renewal process and proactively identify additional use cases and expansion opportunities within existing accounts.

What you’ll bring:

Experience:

• 5-7 years in a role blending account management, product ownership, and analytical responsibilities, particularly in the cybersecurity, enterprise software, or SaaS sectors.
• Demonstrated experience as an analyst in the cybersecurity space with client-facing skills, including pitching, onboarding, and managing accounts.
• Prior experience in a startup or small firm environment, showcasing agility, adaptability, and the ability to make a significant impact.

Expertise:

• A passion for understanding the implications of narrative attacks within cybersecurity work flow.
• Proficiency in social listening tools and techniques, with the ability to translate data into actionable insights for clients.
• Deep familiarity with cybersecurity reporting processes and frameworks for threat and vulnerability analysis.

Skills:

• Exceptional ability to communicate complex cybersecurity concepts to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive client success.
• Proficiency in CRM tools (e.g., HubSpot, Salesforce) and data visualization tools is a plus.

Attributes:

• A mid-level career professional with a proven track record of success and a drive to grow in a dynamic, fast-paced startup environment.
• Passionate about innovation in cybersecurity and eager to make a meaningful impact at a mission-driven company.

We’ve outlined specific skills, experience, and requirements for this position, but don’t stress if you don’t meet every single one. Our Talent Team is dedicated to discovering exceptional individuals, and they might identify a relevant aspect of your background that suits this role or another opportunity within Blackbird.AI.

If you have passion for the role, please still apply.

Why you’ll love working here:

• Competitive compensation package, 401(k), and equity - everyone has a stake in our growth!
• Comprehensive health benefits for you and your loved ones, including wellness days and monthly wellness reimbursements - an apple a day doesn’t always keep the doctor away!
• Generous vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance!
• A flexible work environment with opportunities to collaborate with your team in person - you can have it all!
• Inclusion and Impact - soar to new heights!
• Professional development stipend - never stop learning!

Location & Work Eligibility:

We are only able to hire candidates currently residing in the U.S. Unfortunately, we cannot offer visa sponsorship for this role. Applicants must be legally authorized to work in the U.S. without future sponsorship. Candidates applying for this position should meet the residency requirement and be able to provide proof of U.S. work authorization.

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Equal Opportunity Employer